Privacy Policy

Introduction

Smartfluxorium SARL ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains what data we collect, how we use your information, and your rights regarding your personal data when you use our culinary services or visit our website.

As a Luxembourg-based company, we comply with the General Data Protection Regulation (GDPR) and other applicable privacy laws to ensure your personal information is handled with care and transparency.

Data Controller Information

Smartfluxorium SARL is the data controller responsible for your personal information. You can contact us regarding any privacy matters at:

Data Collection

We collect personal information that you provide to us directly and information that is automatically collected when you use our services. The data we collect includes:

Information You Provide

• Contact details (name, email address, phone number, postal address)
• Service inquiries and project requirements
• Payment information for our services
• Communication preferences and feedback
• Dietary restrictions and special requirements for catering services
• Business information if you represent a company or organization

Automatically Collected Information

• Website usage data (pages visited, time spent, click patterns)
• Device information (IP address, browser type, operating system)
• Cookies and similar tracking technologies (see our Cookie Policy for details)
• Location data (general geographic location based on IP address)

How We Use Your Information

We use of your data is based on legitimate business interests, contractual necessity, legal compliance, and your consent. Specifically, we use your information to:

• Provide and deliver our culinary services including recipe development, catering, and consulting
• Process payments and manage billing for our services
• Communicate with you about your projects, events, and service requests
• Respond to your inquiries and provide customer support
• Improve our services and develop new culinary offerings
• Send you relevant information about our services and special offers (with your consent)
• Comply with legal obligations and resolve disputes
• Analyze website usage to enhance user experience and optimize our digital presence
• Protect against fraud and ensure the security of our services

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use and how to control them, please review our comprehensive Cookie Policy.

Data Sharing and Third Parties

We do not sell your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: Trusted partners who help us deliver our services (payment processors, suppliers, delivery services)
• Legal Requirements: When required by law, court order, or government regulation
• Business Protection: To protect our rights, property, or safety, or that of our clients or the public
• Business Transfers: In connection with a merger, acquisition, or sale of business assets
• Analytics Services: Google Analytics and similar services to understand website usage patterns
• Marketing Partners: With your explicit consent for marketing purposes

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and comply with legal obligations:

• Client Records: Maintained for 7 years after service completion for business and tax purposes
• Marketing Communications: Until you unsubscribe or withdraw consent
• Website Analytics: Typically 26 months for Google Analytics data
• Legal Compliance: As required by applicable laws and regulations
• Inactive Accounts: Personal data deleted after 3 years of inactivity unless legally required to retain

Your Rights

Under GDPR and applicable privacy laws, you have the following rights regarding your personal information:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal data under certain circumstances
• Right to Restrict Processing: Request limitation of how we process your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests or for marketing purposes
• Right to Withdraw Consent: Withdraw consent for processing that requires your consent
• Right to Lodge a Complaint: File a complaint with the Luxembourg data protection authority

To exercise any of these rights, please contact us at privacy@smartfluxorium.top or +352 27475152. We will respond to your request within 30 days.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and employee training
• Secure data storage and backup procedures
• Regular monitoring for security threats

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but continuously work to enhance our protective measures.

International Data Transfers

As we operate primarily within the European Union, your personal data is generally processed within the EU/EEA region. If we need to transfer data outside this region, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions by the European Commission.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us immediately, and we will take steps to remove such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: